Expected release in September 2024
Darwin - Supply Delivery and Installation of Modern Contact Centre for a Period of 60 Months
Provision of a Modern Contact Centre for a Period of 60 Months
Jacana Energy is seeking an implementation and support partner to provide a Modern Contact Centre solution to replace the current NEC Touchpoint system and optionally telephony hardware to support our call centre.
The tender required includes the implementation of the software (and potentially telephony hardware) solution and a 3-5 year support contract of the system/hardware to provide support services to the customer experience team.
Essential components of this project are:
- Industry standard out-of-the-box call centre solution
- Modular system to enable upscale/downscale of functionality to support future business needs
- Cloud hosted, web access with voice recordings to support offsite team access
- Proven system implementation process with an established team
- Reporting capabilities on industry standard metrics
- Telephony solution
- Interactive Voice Response (IVR) system
- Email management
- Computer Telephony Interaction (CTI) capabilities for integration with billing platform
- Licensing or subscription-based model
- Integration capabilities with other third-party platforms e.g. call evaluation software
Category:
CAL accreditation required
No
Technical enquiries
Call 08 8999 1934 (if outside Australia call +61 8 8999 1934)
Region of works
The works will be conducted in the following region(s):
Listed by
Jacana Energy
GPO Box 2601, Darwin NT 0801
For further enquiries, please contact the Darwin Procurement Office